Frequently Asked Questions

What are the server requirements for running “Make Contest”?
How do I install “Make Contest”?
How do I set up “Make Contest”?
How many domains can I install “Make Contest” on?

Download and purchasing

How do I download “Make Contest”? I don’t have an account and I lost my copy, where do I get a copy of the files I purchased?
How fast will I get download link once I purchased your software?
If I buy a developer license, am I able to upgrade to business or professional license at any time?
I just purchased Developer version, and you released a new version the next day. Can I get a free upgrade?

Customization

How do I remove “Powered By” Link?
I need additional features and options. Can you do this for me?
Am I allowed to change the design of the script?
Will I lose my customizations I made if I upgrade to a newer version?
Can you modify the script to handle other media types (i.e. video, audio)?

Script

Do I need any web development knowledge to use your software?
What languages does the software support?
Is your code encrypted?

Support

What kind of support will I get?
What is your refund policy?
Are future updates free?
I need help. What do I do?

Installation

What are the server requirements for running “Make Contest”?

Our script requirements are supported by most web hosts, and it is very likely that your web host will support them too. However, if you are not sure, please contact your hosting provider. If you donʼt have hosting, we can recommend you iPage for smooth installation and running of the script. iPage is not a BIG BOX hosting company(like many of the well known ones where you a not a cutomer but rather another account more). iPage is a smaller company which offers dedicated support for you and not a cookie cutter support script.

Script requirements are:

  • PHP version 5.2.13 or above
  • MySQL 4.1 or above
  • GD Library 2.x
  • Upload folder exists
  • Upload folder is writeable
  • Allow_url_fopen function
  • Get image size function
  • ionCube PHP Loader It is very important that you check with your hosting company so that they can enable or show you how to enable the ionCube PHP Loader (more details HERE)

How do I install “Make Contest”?

Please read Getting started with “Make contest” for detailed script installation instructions. Also be sure to read and follow install_README.txt installation instructions; you can find this file in “install” folder of the script.
There is a video that will give you easy to follow instructions:
Installation Video

How do I set up “Make Contest”?

Please check script’s folder for “User’s Guide Make Contest.url” link which will take you pdf User’s guide. You can also access script’s documentation by clicking life saver icon from admin back end.

How many domains can I install “Make Contest” on?

This depends on the license you decide to go with. Developer license authorizes you to install one copy of “Make Contest”, Business license is valid for 4 domains and Professional license is valid for up to 8 domains.

If you wish to install more than 8 copies please contact us for multi-license offer as we offer substantial discounts for purchases that include more than six licenses. Please contact us to get a no-obligation quotation.

Download and purchasing

How do I download “Make Contest”? I don’t have an account and I lost my copy, where do I get a copy of the files I purchased?

When you purchase “Make Contest”, there are a few steps you need to follow during a checkout. If your purchase was sucessfull, the last step of the checkout will show you a purchase receipt. This page will also have a link to download the latest version of Make Contest. You will also receive an order confirmation email with your purchase details, and a download link. Please save this email so that you can download “Make Contest” at any time. If you lost your download link, please open support ticket (please provide your license code or email used to make the purchase).

From March 19, 2013 we are using new system to generate license code numbers. If you purchased software before this date you can use both “License Code” (MakeContest confirmation email) or Transaction ID (PayPal receipt) as proof of purchase. If you purchased software after this date then Transaction ID from PayPal receipt (also displayed on MakeContest receipt) is your software license number.

Old links to download the software do not work with the new system. Please submit HelpDesk ticket requesting to send you a new link.

How fast will I get download link once I purchased your software?

As fast as getting an email! Once your purchase is confirmed automatically by the system you immideatly receive an email with download link. You also will see download link on the last step of checkout process, receipt page.

If I buy a developer license, am I able to upgrade to business or professional license at any time?

Yes, you can upgrade at any time and you only have to pay license price difference. To upgrade, simply purchase a new license, and open a HelpDesk ticket providing information about both purchases. Your earlier purchases will be fully refunded within 72 hours.

If you have purchased Developer license earlier and would like to get a new version, you can either upgrade to Business or Professional license that come with life-time free upgrades, or ask HelpDesk to provide you with a 50% off coupon to purchase the newest Developer version.

I just purchased Developer version, and you released a new version the next day. Can I get a free upgrade?
Yes, Developer license offers free lifetime updates.

Customization

How do I remove “Powered By” Link?

Please note that by default “Powered by” copyright link is located in the footer of all scripts regardless of the license but you are free to remove it if you wish. To remove the copyright in the footer please do the following:

    1. open index.html.php
    2. find
function displayFoot( $showFooter=1 )
    1. replace with
function displayFoot( $showFooter=0 )

“Copyright link removal” option is free – you are welcome to remove our branding and add your own text / logos.

I need additional features and options. Can you do this for me?

We are currently not able to take new projects.You can check out excellent and inexpensive developers on sites like: Freelancer.com(https://www.freelancer.com/) or Upwork.com(http://www.upwork.com)

Am I allowed to change the design of the script?

Absolutely. You can customize “Make Contest” as much as you want, it’s your copy after all.

Will I lose my customizations I made if I upgrade to a newer version?

This depends on what type of customizations you’ve made. If you’ve edited core code of “Make Contest” script you are very likely to lose you changes while upgrading to a newer version. To avoid this, you can refer to changelog file provided with every update and make sure you transfer your changes over to a newer version.

Keep a record of your changes and back up all files to make sure that if you do lose your changes this can be fixed.

Regardless of the changes you’ve made to a source code of “Make Contest” script it is highly unlikely that you will lose any of admin panel settings while upgrading to a newer version.

Can you modify the script to handle other media types (i.e. video, audio)?

Sorry but this is not possible.

Script

Do I need any web development knowledge to use your software?

This depends on how you will be using the script. Should you wish to go with default installation you don’t need to have any special knowledge to run your crowdsourcing site. You will be able to set up and run your site using admin backend.

However if you wish to modify themes, script functions and features, you should have some web development knowledge.

If you are like most of our customers you will probably modify the script to fit your needs, add some features, plug-ins, change the look and feel.

What languages does the software support?

As of today “Make Contest” script comes in English only. You can find additional language files provided by our customers in “Extend” section.

The text of your Design Contest site is stored in language files, which makes translation simple. To add a new language all you need to do is to translate language files into your language, upload language files to your site, and change the language in admin back area with 1 click. You can find more information on installing language files and translating your script in this Knowledge Base article.

Is your code encrypted?

The script is 99.9% unencoded, and easily modified to suit your visual desire and business logic. More info about the architecture and framework for the script.

Support

What kind of support will I get?

This depends on the license you decide to go with. We only provide support to those who have purchased “Business” and “Professional” licenses. We will fix bugs only to UNMODIFIED scripts.

-Developer License:
Customers with “Developer” license will receive no support, even if the customer finds an error during a normal use of software. Lifetime free updates when new MakeContest versions become avialble.
“Developer” license is ideal for customers that have the knowledge and the skills to troubleshoot possible errors and bugs. If you don’t have PHP, HTML and CSS knowledge or don’t have access to a developer please do not purchase “Developer” license. You can check out excellent and inexpensive developers on sites like: Freelancer.com(https://www.freelancer.com/) or Upwork.com(http://www.upwork.com)

-Business License:help on errors encountered during the normal use of unmodified Software, free bug fixes for 30 days after the date of purchase. Lifetime free updates when new MakeContest versions become avialble.

-Professional License:priority technical support: help on errors encountered during the normal use of unmodified Software, free bug fixes for one year after the date of purchase. Lifetime free updates when new MakeContest versions become avialble.

Whenever the new version is released, we will publish list of new features and bug fixes. You can find them on our development page.

Regardless of license type all of our customers have access to FAQ, forum, and Knowledge Base.

Customers with “Professional” licenses also have access to HelpDesk. Response times vary based on the ticket volume we’re experiencing. Generally, most tickets are answered relatively quickly but can sometimes take up to 72 hours.

What is your refund policy?

We provide refunds only to those who have purchased “Professional” licenses and only in the case that “Make Contest” could not be properly installed on customer’s server. This means that both you and the member of our technical support were unable to install the script.

Should you find a bug or an error in your Professional license installed script, please submit a ticket and we will be happy to fix it.

If you are unsure whether “Make Contest” is what you need please check out our fully functional DEMO server as admin, designer, or a visitor.

Are future updates free?

Yes, all updates are free with Developer, Professional and Business Licenses. (you can view “Changelog” for information about bug fixes, new features, and improvements).
I need help. What do I do?

When something is not working, please follow these steps to find an answer quickly.

      1. Search FAQ to see if your question has been answered
      2. Get advice, ask questions in Forum
      3. If you can’t find an answer to your question or a solution to your problem in our FAQ or Forum, you can submit a Ticket to the appropriate Department. We recommend using Helpdesk, as it will help us manage and process your inquiries much faster.